De-Escalating Conflicts Training
Provide employees with a simple approach to resolving problems and diffusing tense situations.
This training is included with your annual Harassment Prevention subscription.
Learn how to diffuse tension, reduce emotion, and focus on a rational outcome
The training is for ALL employees to learn about ways to diffuse emotion, volatility, and irrationality. Knowing what to say in the moment is difficult. Whether with customers, clients, vendors, suppliers, or the general public, employees need skills in how to handle conflicts.
Our mission at i2i Workplace is positive, productive people. When others do not behave in a professional, courteous way, employees need to know how to respond — what to say and do to diffuse the tension.
The session covers these topics:
Conflict resolution styles - passive to aggressive
Why collaboration is the best response
Questions to ask to engage the person in a solution
Reducing emotion and raising logic
Involving an authoritative figure when you are at an impasse
Key phrases to build collaboration and focus on the solution, not the problem
Our objective: better relationships at work and at home
De-Escalating Conflicts Training
Click on the arrow above to access the training. A test follows the 20-minute video segment. A certificate of completion is awarded if 80% of questions are answered correctly. This training is included in your annual subscription to Harassment Prevention Training and can be used as a supplemental course.
DISCLAIMER: This document is provided for instructional purposes only and is not intended as legal advice. The information set forth in this document is provided for general use only to guide employers in making sound decisions about investigations. When conducting an investigation work with an employment law attorney or private investigator in order to comply with all applicable laws and regulations.
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