Management Development Portal
Welcome to the ACRCD Management Development Portal. From here you can access a series of courses.
It’s simple to get started:
First time users: Click on the top blue button at right Access the Training Portal.
At the Dashboard Login, Create an Account (small blue text in corner of Login box). Input your name, ACRCD email, and create a unique password of 8 characters or more.
In the Quiz Maker/i2i Portal, scroll down for the list of Available courses. Click on the green button to Enroll in the selected course.
You will get a listing of the four modules and the certification test for that course. Click on the green button to Begin a module (about 15 minutes long).
Use the NEXT button to scroll through the screens, and the triangle on the left of the video bar to start the video with voice-over narration. After the short video, you will get five quiz questions and a text box to select one idea from the training and tell how you will implement it to ensure comprehension. Your results will be emailed to you. The module quizzes are scored but not graded. You can revisit the module anytime you wish (or take notes on the Workbooks).
After four modules you are ready for the certification test. You must get 80% of the 10 test questions to receive a certificate. The training record and a link to the certificate will be emailed to you.
Apply the skills in your daily work and track your progress.
Learn as you go — each course consists of four 15-minute modules and a test.
Just-in-time skill development for busy managers and supervisors.
You can access the modules on a lap top, computer, or smart phone. So you can gain new skills on the go.
The portal includes access to six courses — Team Development, Interviewer Training/Talent Acquisition, Talent Management, Performance Management, Communication, Efficiency, and Customer Service. You will learn:
Tips and tricks for productivity and efficiency
Practical skills to communicate, solve problems, manage time
Commonsense ways to build team cohesion and accountability
Critical skills like delegation, feedback, resolving conflict
You’ll get increased consistency, fewer conflicts, better work relationships, and better engagement with your staff!
Track Your Progress Easily!
Courses are easily accessed through the i2i Workplace portal. Once you set up your account, you can enroll in courses and track your progress. You can also print out the workbooks (scroll down for the links to the documents) for taking notes or revisit courses you have completed.
Each course has four 15-minute modules. A module covers one topic and includes a short video presentation with narration, an application exercise, and a short quiz. After completion of four modules, take the test to earn a certificate of completion. Note: De-Escalation and Valuing Diversity are separate modules and test (40 minutes total).
ACRCD managers and supervisors can complete the modules on their own schedule to ensure that they are applying the best techniques in their day-to-day management of employees, projects, and processes.
Three Ways to Learn
All modules have online training, audio files, and workbooks.
Online, self-paced training - Participants can complete the training on their own schedule.
Group Discussions - Conduct discussions during group meetings and rotate leadership for the discussions using the questions in the workbooks.
Audio files - Download the files and listen to the content, then go to the portal to complete the module quiz and exercise. After 4 modules, take the course certification test.
Workbook - Print or save the course workbooks. Key concepts are included with several application questions to process the key concepts. Print out to take notes, apply the concepts to your own situation, or use as a reference later on, or to conduct group discussions.
Management Development Course List
Once you have set up an account you can link directly to the modules from here. There are six courses (consisting of four modules and a certification test).
Team Development
TD-01 - Building Effective Work Teams
TD-02 - Facilitating a Team
TD-03 - Managing Remote Work Teams
TD-04 - Trust & Credibility
TD-CERT - Certification Test
Interviewer Training/Talent Acquisition
Talent Management
TM-02 - Onboarding New Hires
TM-04 - Giving Effective Feedback
TM-CERT - Certification Test
Performance Management
PM-01 - Delegating a Task or Assignment
PM-02 - Engagement and Motivation
PM-03 - Employee Performance Evaluations
PM-04 - Counseling, Corrective Action, and Disciplinary Action
PM-CERT - Certification Test
Communication/ Interpersonal Skills
CO-01 - Communication Ground Rules
CO-04 - Manage Up and Across
CO-CERT - Certification Test
Customer Service NEW!
CS-01 - Customer Service TRACKS
CS-02 - The CRUX of Customer Service
CS-04 - Resolving Customer Issues
CS-CERT - Customer Service Certification Test
Other Topics
Efficiency/Technical Skills
EF-01 - Time Management
EF-02 - Project Management
EF-03 - Meeting Management
EF-04 - Quality Improvement
EF-CERT - Certification Test
Employee Wellness NEW!
EW-01 - Stress Causes and Effects
EW-02 - Healthy Habits for Physical and Mental Health
EW-03 - Stress Relief
EW-04 - Work-Life Balance
EW-CERT - Employee Wellness Certification Test
Workbooks
Links to pdf documents with graphics of key concepts and lists of discussion questions. Print out and take notes or use for discussion questions with yourself or others to apply the concepts.
Audio Files
Download the audios file here or go to Apple Podcasts and search “i2i Workplace”. You will still need to go to the portal and scroll through the screens to take quiz and certification test to get credit for the course.
Team Leadership (Building Effective Work Teams, Facilitating a Team, Remote Work Teams, Trust and Credibility)
Talent Acquisition/Interviewing (Ensuring a Consistent Process, Preparing for an Interview, Conducting an Interview, Legal Issues in Hiring)
Talent Management (Roles, Goals and Responsibilities, Onboarding, Coaching, Mentoring, and Training, Giving Effective Feedback)
Performance Management (Delegating a Task or Assignment, Engagement and Motivation, Employee Performance Evaluations, Counseling and Corrective Action)
Communication (Communication Ground Rules. Better Listening, Resolving Conflicts and Collaborating, Managing Up and Across)
Efficiency (Time Management, Project Management, Meeting Management, Quality Improvement)
Customer Service (Customer Service TRACKS, The CRUX of Customer Service, Links in the Customer Service Chain, Resolving Customer Issues)
Employee Wellness (Stress Causes and Effects, Healthy Habits, Stress Relief, Work-Life Balance)
Contact i2i Workplace any time you have a question.